FAQ

How to Book

1
Choose dates & guests

On the home page or the Rooms page, pick your check-in and check-out dates and the number of adults and children, then tap Search.
2
Pick your room

Browse the available rooms, prices and capacity. Choose how many units and tap Add. For big groups we suggest a combination of rooms that fits everyone.
3
Review your cart

In the cart you can change the number of guests, add extra persons or add-on services, and enter a coupon code.
4
Fill in details & pay

Enter your name, email and phone number, choose a payment method and tap Confirm & Pay.
5
Get your confirmation

Your booking confirmation is emailed to you. Keep the booking reference and show it at check-in.

Booking

How do I book at D'Sara Chalet?

Follow the 5 simple steps above: choose dates and guests, pick a room, review your cart, fill in your details and pay. You don't need an account to book.

Can I book more than one room at once?

Yes. Add as many rooms as you need to the cart — even different room types — and pay once. Your guests are split across the rooms by each room's capacity.

Do children count towards room capacity?

Yes. Room capacity includes both adults and children. Some rooms also have their own adult or child limit.

Can I add guests beyond the room capacity?

Some rooms allow extra persons for a small charge. Choose the number of extra persons in the cart — the maximum differs for each room.

What if I need to change or cancel my booking?

Please contact us as early as possible with your booking reference. Changes and cancellations follow our Terms & Conditions.

Payment

Which payment methods do you accept?

For online bookings you can pay by: FPX Online Banking (HerePay), FPX Online Banking (CHIP). The full amount, including taxes and fees, is shown before you pay.

I paid by bank transfer. What next?

Upload your payment proof on the booking confirmation page. We'll confirm your booking once the payment is checked.

Do non-Malaysian guests pay extra?

Guests who are not Malaysian citizens pay Tourism Tax as required by law. It is added automatically at checkout.

During Your Stay

What are the check-in and check-out times?

Check-in is from 3:00 PM and check-out is by 12:00 noon. For late check-out, please ask at the front desk, subject to availability.

What should I bring at check-in?

Bring your IC (MyKad) or passport for registration. Some rooms need a refundable security deposit, paid in cash or by bank transfer at check-in — the amount is in your booking email.

Is the swimming pool free?

Yes! Pool access is FREE for in-house guests — including any extra persons you book. Pool hours: 8:30 AM – 6:00 PM.

What other facilities are there?

Among others: a family pool with water slides, a surau, ample parking and BBQ areas. See the full list on the Facilities page.

My Account

How can I see my booking?

Log in to My Account with the email you booked with. First time? Tap "Forgot your password?" to set one. There you can see your bookings and invoices and download PDFs.

BLP Points

What are BLP points?

BLP stands for Barokah Loyalty Points — a rewards programme for loyal customers of the Barokah businesses, including D'Sara Chalet.

How do I collect BLP points?

Points are collected automatically for every completed stay, add-on services included, and credited to your account after check-out. The estimated points are shown in the cart and at checkout.

What can I do with BLP points?